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HP Notebook PCs - Keyboard Troubleshooting (Windows)

This document is for HP and Compaq notebook computers with Windows x, Windows viii, or Windows 7.

Use this information to troubleshoot common keyboard problems on notebook computers.

caution:
To avoid potential software damage, immediately replace keyboards damaged past liquid spills.

Test the Keyboard

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and place any problems with the hardware.

note:
Bluetooth devices are non currently supported.

In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and so select Run every bit administrator.
Click Component Tests, click Input Devices, and then select the Keyboard Exam.
Click Run once to begin the examination.

The examination ends when you complete the tasks or after 3 minutes.

Pressing keys does cypher (keyboard is not working)

If your keyboard is non working, try the following steps:

Shut downwards the figurer.
Press the Power button, then immediately press the Esc primal repeatedly to open up the Startup Menu.

notation:
If the Startup Carte du jour screen does not open, the integrated keyboard hardware is not working. Service or supplant the integrated keyboard in the notebook. To proceed using the notebook, connect a USB wired keyboard to a USB port, and then restart the computer.
Press F10 to open the BIOS settings.
Printing F5 to load the default settings, and then press F10 to accept the changes.
Restart the reckoner.
In Windows, search for and open up Device Managing director.
Click View, and then select Show hidden devices.
Click the arrow next to Keyboards, right-click the keyboard name, and so click Uninstall to remove the device from Windows.
Remove all devices in the Keyboards category, and so restart the computer.

The keyboard should at present work correctly.

Central presses are slow to respond

Afterwards pressing a fundamental, at that place is a short delay before the character displays on the screen. The Filter Keys role might be activated. Disable Filter Keys and return to the default keyboard beliefs.

In Windows, search for keyboard, then open Ease of Access keyboard settings or Change how your keyboard works.
Make sure the Filter Keys option is disabled.

The keys should be more responsive.

Pressing a key in one case types several characters

If pressing a cardinal once types two or more characters, adjust the key echo filibuster.

In Windows, search for and open keyboard to open Keyboard Properties.
Elevate the Repeat filibuster slider to Long, click Apply, and so click OK.

The keyboard should now work equally expected.

Function keys practice not work

If pressing whatever of the function keys does null while the remainder of the keys are working properly, yous need to supplant the function key commuter.

Click Driver-Keyboard, Mouse, and Input Devices, and then select the HP Wireless Button Commuter or HP Hotkey Support commuter, depending on your operating organization and notebook model.
Download and install the commuter.

The function keys should now work.

Estimator beeps while typing

If the computer sometimes beeps while you lot are typing, Toggle Keys or Sticky Keys is active.

Toggle Keys: The computer beeps when you press the Lock keys.
Sticky Keys: The computer beeps when y'all press the Ctrl, Alt, Shift, or Lock key.

Employ the following steps to disable Pasty Keys and Toggle Keys.

In Windows, search for keyboard, and so open up Ease of Access keyboard settings or Modify how your keyboard works.
Make sure Sticky Keys and Toggle Keys are both disabled.

The keyboard should no longer beep when yous type.

Wrong characters announced when typing, changing keyboard language, or Dvorak

If the incorrect characters appear when you are typing, or you are trying to use a dissimilar keyboard, synchronize Windows to the keyboard language or layout you are using.

Windows ten

Synchronize your Windows ten computer to the type of keyboard yous are using.

In Windows, search for and open up Edit linguistic communication and keyboard options.
Make sure your default language is correct. If the default linguistic communication is incorrect, click Add a linguistic communication, and and so select a linguistic communication.
Click the added language, and then click Set as default, if necessary.
Click the default language, and and then click Options.
Click Add together a keyboard, and then select a keyboard layout.
Under Regional format, click Settings.
Under Current format, click the drop-down carte to select the linguistic communication that matches the selected keyboard.

Windows 8

Synchronize your Windows viii computer to the type of keyboard yous are using.

In Windows, search for and open Control Panel.
In the Control Console search box, type keyboard layout.
Under Language, click Change input methods.
Next to your primary language, click Options.
Click Add an input method to see a list of keyboard layout options.
Select the desired keyboard layout from the list, and so click Add.
Click Salvage.
Switch keyboard layouts by searching for and opening Settings.
Open up Time and Language.
Click Region & Language.
Nether Related settings, click Boosted date, fourth dimension, & regional settings.
Under Linguistic communication, click Change input methods.
Nether Change your linguistic communication preferences, double-click the desired language and follow the on-screen instructions.

Windows 7

Synchronize your Windows 7 computer to the type of keyboard yous are using.

In Windows, search for and open Region and language.
On the Keyboards and Languages tab, click Modify keyboards.
Click Add.
Select the keyboard you lot want to use, and so click OK.
From the Text Services and Input Languages page, select the new keyboard in the list.
Click Movement Upwards until it is first in the list, making information technology the default keyboard.
Click OK. You tin at present use the new keyboard.

If your new keyboard works correctly and you practice not desire to apply the other keyboard, remove it. Echo these steps and Remove the keyboard service that y'all do non need.

The keyboard should now work equally expected.

Notebook primal sticks

If a key sticks in the down position, removing and cleaning the key might solve the event.

caution:
If the notebook is however under warranty, contact HP to take the computer serviced before removing a key.

Plow off the notebook, and then disconnect the Air-conditioning adapter.
If your notebook has a removeable bombardment, remove the battery.
Insert a butter knife under 1 border of the fundamental and gently pry up on the top and bottom edge.

caution:
To avoid damaging the pad nether the key, insert the butter knife simply one/8 inch nether the border of the key.
Use a swab with alcohol to clean the key and its slot in the keyboard.
Replace the key past snapping information technology back into place.

notation:
Longer keys, such every bit Space and Enter, probably have a small metal rod for support. Make sure to insert this rod into the key before replacing the central.